At Skin360 Cosmetics, customer satisfaction and product safety are important to us. Due to the nature of skincare products, we follow a strict but fair refund policy.

Returns

For hygiene and safety reasons:

• We do not accept returns on opened or used skincare products.
• Returns are only accepted for items that are unused, unopened, and in original packaging.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging

Email: support@skin360cosmetics.com

Refunds

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method used during checkout.
• Shipping fees are non-refundable unless the error was on our part.

Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used products
• Items damaged due to misuse
• Sale or promotional items

Order Cancellations

Orders can only be canceled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.

Contact for Refund Support

For any refund or return inquiries, please contact:
support@skin360cosmetics.com